FAQs

1. What is Lacosmetical?

  • Lacosmetical is an online e-commerce platform specializing in offering a wide range of skincare products, miscellaneous products, makeup products, and hair care products.

2. How can I place an order on Lacosmetical?

  • To place an order, simply browse through our product categories, select the items you want, add them to your cart, and proceed to checkout. Follow the instructions to complete your purchase.

3. What payment methods do you accept?

  • We accept American Express, Apple Pay, Diners Club, Discover, Meta Pay, Google Pay, Mastercard, PayPal, Shop Pay, Venmo, and Visa.

4. Is my personal information safe when making a purchase on your website?

  • Yes, we take your privacy and security seriously. We use industry-standard encryption protocols to protect your personal information. For more details, please refer to our Privacy Policy.

5. What is your shipping policy?

  • Visit our Shipping Policy page to access information about our shipping procedures and policies.

6. Can I track my order after it's been shipped?

  • Yes, you will receive a tracking number once your order has been shipped. You can use this number to track your package's status through our website or the shipping carrier's website.

7. What is your return and exchange policy?

  • Explore our Returns & Refunds policy page to find details on our return process and policies

8. Are your products cruelty-free and environmentally friendly?

  • We prioritize offering products that are both cruelty-free and environmentally responsible. You can find more details about our product sourcing and commitments in our Sustainability Statement.

9. Can I contact your customer support for assistance? - Absolutely! Our customer support team is here to help you. You can contact us through the Contact Us page on our website, and we will assist you with any inquiries or issues you may have.

10. Are the product prices on Lacosmetical competitive with the market? - We strive to offer competitive prices for high-quality products. We regularly compare our prices with the market to ensure our customers receive value for their money.

11. What is your commitment to product quality and authenticity? We are committed to providing our customers with authentic and high-quality products. We source our products from reputable brands and manufacturers.